https://pit.atol-bs.com/podpora/ 2026-04-06T22:03:31+0200 https://pit.atol-bs.com/podpora/ https://pit.atol-bs.com/podpora/lib/tpl/bootstrap3/images/favicon.ico text/html 2013-10-28T12:13:36+0200 Anonymous (anonymous@undisclosed.example.com) https://pit.atol-bs.com/podpora/doku.php?id=us:slobase:manual:a_concepts:a_concepts&rev=1382958816&do=diff Concepts of Produs Information Tool text/html 2013-11-21T12:42:17+0200 Anonymous (anonymous@undisclosed.example.com) https://pit.atol-bs.com/podpora/doku.php?id=us:slobase:manual:a_concepts:a_general&rev=1385034137&do=diff On Produs in general What is Produs? Produs is a complete solution, offered by Atol Company in field of Customer Relationship Management (CRM). It combines Information System (Produs IT) and Implementation Services. Produs IT is a software package covering text/html 2013-11-21T12:43:16+0200 Anonymous (anonymous@undisclosed.example.com) https://pit.atol-bs.com/podpora/doku.php?id=us:slobase:manual:a_concepts:b_contactmngmt&rev=1385034196&do=diff Managing Contacts The basic function of the CRM system is to annotate customer information, relevant to the business of the company. It is done to ensure that every employee has a whole image of the customer whenever he comes into contact with him. It is of most importance for the employee in customer care to see that who he is dealing with is a very important customer, deciding on an important purchase. Produs IT differentiates information regarding the potential customer (Leads) and informat… text/html 2013-11-21T12:44:50+0200 Anonymous (anonymous@undisclosed.example.com) https://pit.atol-bs.com/podpora/doku.php?id=us:slobase:manual:a_concepts:c_salesautomation&rev=1385034290&do=diff Support of the Sales Process In general The previous chapter was about the first level of the CRM system being management of the Accounts, Contacts and activities data. It is very useful to have the whole image of the customer and therefore the image itself is a large part of sales support, offered by Produs IT. But it really is a small part. text/html 2013-11-21T12:46:14+0200 Anonymous (anonymous@undisclosed.example.com) https://pit.atol-bs.com/podpora/doku.php?id=us:slobase:manual:a_concepts:d_support&rev=1385034374&do=diff Customer care Produs IT also enables central and common managing, managing and solving customers' claims. Claims are mostly entered by people in Contact with clients or the ones working in call centers. Claims can later be arranged and supervised. text/html 2013-11-21T12:47:07+0200 Anonymous (anonymous@undisclosed.example.com) https://pit.atol-bs.com/podpora/doku.php?id=us:slobase:manual:a_concepts:e_activities&rev=1385034427&do=diff Tasks, events and calendar Events Events are records of activities connected to Accounts we wish to keep record of. There can be meetings or calls. We as a a rule enter them directly „on Accounts“, because we plan or record them when Contacting a customer or when we are thinking about sales opportunity. text/html 2013-11-21T12:47:53+0200 Anonymous (anonymous@undisclosed.example.com) https://pit.atol-bs.com/podpora/doku.php?id=us:slobase:manual:a_concepts:s_security&rev=1385034473&do=diff About security Atol company assures protection of all data, entered into Produs IT. All the entered data is intended to be used inside the system and for administrative services only. We will only reveal the data for the purposes you have entered them for or on demand of official bodies of the republic of Slovenia. text/html 2013-11-21T12:49:05+0200 Anonymous (anonymous@undisclosed.example.com) https://pit.atol-bs.com/podpora/doku.php?id=us:slobase:manual:a_concepts:t_toolscheme&rev=1385034545&do=diff Produs IT scheme