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Books
Sales Methodologies
Sales Management
The Secrets of Great Sales Management: Advanced Strategies for Maximizing Performance; Robert A. Simpkins Building a Winning Sales Force: Powerful Strategies for Driving High Performance; Andris A. Zoltners, Prabhakant Sinha and Sally E. Lorimer The Art of Mastering Sales Managment; Thomas A. Cook ProActive Sales Management: How to Lead, Motivate, and Stay Ahead of the Game; William "Skip" Miller More ProActive Sales Management: Avoid the Mistakes Even Great Sales Managers Make- And Get Extraordinary Results; William "Skip" Miller Strategic Customer Management: Strategizing the Sales Organization; Nigel F Piercy and Nikala Lane The New Sales Manager: Challenges for the 21st Century; Walter Vieira Selling and Sales Management;David Jobber, Geoffrey Lancaster
Sales skills
Sales 2.0
Go Google: 20 Ways to Reach More Customers and Build Revenue with Google Business Tools; Greg Holde Maximizing Your Sales with Salesforce.com; Edward Kachinske, Stacy Roach, Carol Gilliland, Timothy Kachinske Mastering Web 2.0: Transform Your Business Using Key Website and Social Media Tools; Susan Rice Lincoln e-Riches 2.0: Next-Generation Marketing Strategies for Making Millions Online; Scott Fox Advertising 2.0: Social Media Marketing in a Web 2.0 World; Tracy L. Tuten Sales 2.0: Improve Business Results Using Innovative Sales Practices and Technology; Anneke Seley, Brent Holloway
Leadership and coaching
Coaching Salespeople Into Sales Champions; Keith Rosen's Getting Things Done; David Allen&CO The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies; Chet Holmes Sales Coaching : Making the Great Leap from Sales Manager to Sales Coach;Linda Richardson
Customer Service
Why Service Stinks...and Exactly What to Do About It!; T. Scott Gross Unleashing Excellence, The Complete Guide to Ultimate Customer Service; Dennis Snow, Teri Yanovitch Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership; Henrik Anderson, Thomas Ritter Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition; Sarah Cook Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit; Cindy Barnes, Helen Blake, David Pinder Aftersales Management: Creating a Successful Aftersales Strategy to Reduce Costs, Improve Customer Service and Increase Sales; David Brock