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--- us:slobase:manual:c_modules:h_support [dd/mm/Y H:i]
ppoje
+++ us:slobase:manual:c_modules:h_support [dd/mm/Y H:i] (Trenutna)
admin
@@ Vrstica 1: / Vrstica 1: @@
 ====== HelpDesk ======
-Produs IT makes feasible main and common management, solving and managing tickets, remarks and wishes of buyers. Tickets are usually entered by users that are in Contact with Account or work in a call center. Tickets are arranged later and their solutions are supervised.
+Produs IT enables central and common management, solving and managing tickets and remarks or wishes of buyers. Tickets are usually entered by users that are in Contact with an Account or work in a call center. Tickets are arranged later and their solutions are supervised.
+Produs IT helps you choose demands, questions, annotations and problems, connected with particular products, sold to your customers. It is very applicable for maintenance and very easily examined by a sales team, which can quickly determine the condition with an individual customer or product you wish to sell.
-S pomočjo Produs IT lahko na enem mestu zbirate zahteve, vprašanja, pripombe in težave, ki so povezane s posameznimi izdelki, ki ste jih prodali svojim strankam. Po eni strani je zelo uporaben za skupino vzdrževalcev in po drugi strani izredno pregleden za prodajni tim, ki lahko hitro ugotovi kakšno je stanje pri posamezni stranki ali z določenim izdelkom, ki ga želi prodati.
 ===== Ticket =====
-Ticket by definition are reclamation, remarks and wishes of Accounts and also the ones we have noted ourselves. It is important to save them into the system. Let us take a look at how to note a new ticket.
+Tickets by definition are reclamations, remarks and wishes of Accounts and also what we have noted ourselves. It is important to save them into the system. Let us take a look at how to note a new ticket.
-Click //New Ticket// on [[../../../b_usage:d_loginpage#podrocja| entry section]] in order to create a new Ticket. A new page opens (see picture below).
+Click //New Ticket// on [[../../../b_usage:d_loginpage#podrocja| entry section]] to create a new Ticket. A new page opens (see picture below).
 {{si:slobase:manual:c_modules:newticket.png?450}}
-Enter the Ticket data. If there are more users entering the data, our advice is to agree and define entry standards. In this way all the entered data are unified. Redundant fields should be left empty or just give us a call and we will remove them.
+Enter the Ticket data. If there are more users entering the data, our advice is to agree and define entry standards. In this way all the entered data is unified. Redundant fields should be left empty or just give us a call and we will remove them.
 Enter as much data as you can. Use all options for Ticket description: define Priority, Severity and Category in order to sort the Ticket in solutions and to make it easy to find later on.
@@ Vrstica 19: / Vrstica 20: @@
   * Appointed
-One person or a group of people, being users of the system, can be appointed for solving Tickets. This person or group will be appointed to solving ticket or answering a given question.
+One user or a group of users can be appointed to solving Tickets. This person or group will be appointed to solving ticket or answering a given question.
   * Priority, Severity and Category
@@ Vrstica 28: / Vrstica 29: @@
   * Contacts and accounts
-The subject can be linked to the Contact person or an Account the person has given or which wishes an answer to a question. In practice we connect Tickets to Accounts, we name the subject and enter the name of the person who passed the Ticket.
+The subject can be linked to the Contact person or an Account the person has given or the one that wishes to get an answer to a question. In practice we connect Tickets to Accounts, we name the subject and enter the name of the person who passed the Ticket.
   * The Name of the product
-Subject can also be linked to a specific product or a service your company offers.
+Subject can also be linked to a specific product or service your company offers.
   * Status
@@ Vrstica 39: / Vrstica 40: @@
 It is good to describe the Ticket beside just naming it, so its solving will be more effective.
-You can fill out additional information.
+You can fill in additional information.
   * Appointed time
-You can enter a date untill the Account wishes to receive solution to the Ticket.
+You can enter a date untill the Account wishes to receive a solution to the Ticket.
   * Planned time, actual time
@@ Vrstica 51: / Vrstica 52: @@
   * Key-words
-Key-words help us to see related Tickets that have already been planned for solving or have even been resolved.
+Key-words help us see related Tickets that have already been planned for solving or have even been resolved.
 On the picture below you can see a field for entering key-words with two icons beside it.
@@ Vrstica 61: / Vrstica 62: @@
 {{si:slobase:manual:c_modules:picklist.png}}
-Clicking the other icon (circular arrows) will show list of Tickes with the same key-word in its title, description, solution, etc.
+Clicking the other icon (circular arrows) will show list of Tickets with the same key-word in its title, description, solution, etc.
 Tickets with at least one same key-word will be coloured green.
@@ Vrstica 69: / Vrstica 70: @@
 ===== Working with Tickets =====
-Clicking the //Support// tab will open a list of Tickets. Clicking the Ticket's title will open its detailed overview.
+Clicking the //Support// tab will open a list of Tickets. Clicking the Ticket's title will open its detailed overview. A new page will open, as shown on the image below.
-S klikom na zavihek //Podpora// se vam odpre seznam zahtev. S klikom na naziv zahteve, boste odprli njen detajlni pregled. A new page will open, as shown on the image below.
 {{si:slobase:manual:c_modules:ticketdetail.png?450}}
-The Ticket can be edited by clicking the //Edit// button. You and your co-workers can supplement the Ticket's description untill it is resolved, anter comments and its solution. You can also attach documents and plan events and tasks related to the subject.
+The Ticket can be edited by clicking the //Edit// button. You and your co-workers can supplement the Ticket's description untill it is resolved, enter comments and its solution. You can also attach documents and plan events and tasks related to the subject.
 History of changes
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 The new FAQ form enables you to enter the question and the answer. You can also make a link to the product or service and set the appropriate category.
+~~ODT~~